We will ensure the insight you provided is shared with the proper teams for review. See you again in the parks soon. The first time I attempted to make the purchase my account was charged then the transaction was reversed. When I called to get assistance to find out why I was told that it is impossible to find out the decline reason on universals end I had already contacted my bank to find out if it was on their end. I was told that it is impossible to find out the decline reason because the people who can do that research do not speak with customers and the employee manager Mike could not take my care number to provide them with to look the decline reason up.
He also said that they the department that can look up decline reasons that does not speak with customers could not look up the profile attached to the card to look up the card number find out why my card declined. Their only solution was to a different way of purchasing the tickets or re-download the app. I understand that the people who assist with the transactions themselves do not speak with customers but their must be a way for the customer service center to put in a research request.
Hello, thank you for your feedback. We are sorry to hear of any difficulty you experienced while purchasing your tickets, and will be sharing your concerns with the appropriate teams. If you would like to discuss this further, please feel free to contact our Guest Services Department at option 4 or via email at GuestServices universalorlando. We hope you enjoy your visit. My husband and I really used to like this park. I no longer do. I looked at the ride guide online and saw that many of the rides showed a wheelchair and did not picture a wheelchair going to walking.
Meaning you have to get out of the wheelchair My son has Duchenne Muscular Dystrophy and fell and broke his leg in May. He did this by standing and attempting to go to the bathroom. Also after getting off the train to go to Islands of adventure when we got to the elevator the employee motioned for us to keep walking.
How was my son suppose to get DOWN? We go back to the elevator line to be told there are 2 people ahead of us. When we had just been there a couple of minutes ago.
I told the lady you sent us down to the end. I was upset! She said I wish there were signs. Then a couple of minutes later she came up to us to say if you go to guest services you could tell them we need signs. I was beyond angry. We will not be coming back and I would not recommend this app ark to anyone in a motorized wheelchair. The labeling on the rides is misleading.
Hello, thank you for your review. We are sorry to hear about the experience you described. We strive to assist our Guests to the best of our ability and provide the most accurate information to help plan your trip. We apologize for any inconsistency. We will make sure this is formally documented and shared with the proper leadership teams. If you would like to discuss your visit further, please contact our Guest Services Department at , option 4 or at GuestServices universalorlando.
The following data may be used to track you across apps and websites owned by other companies:. But in all seriousness it works so well, was a breeeeze to set up connects to TV through WiFi!
Thanks girls and guys for making this app if u fixed those two things u would have a 5 star rating. Literally an insert ad here ad pops up just about every insert ad here 3 seconds or two clicks insert ad here on this remote. So be insert ad here cautious if lowering the insert ad here volume. If you turn the tv off insert ad here , you have to rescan for the tv insert ad here.
Now at least two different tv insert ad here versions pop up for the same tv insert ad here upon scanning. Nothing insert ad here but a money insert ad here grab app as usual insert ad here these days. The following data may be used to track you across apps and websites owned by other companies:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app.
App Store Preview. Screenshots iPhone iPad. Jun 4, Version 2. Ratings and Reviews. App Privacy. Information Seller yohan teixeira.
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